Customer Care Coordinator
Up to £32,000 Milton Keynes 25 days leave + bank holidays Flexible working hours available
A leading interior finishing contractor in Milton Keynes is seeking a Customer Care Coordinator to support and streamline their customer care processes. The business specialises in high‑quality dry lining and partitioning for developers and is known for its strong reputation, long‑standing client relationships and excellent staff retention.
You will be based in privately owned offices, working closely with an experienced, supportive and friendly team. The Managing Director is hands‑on, values employee well‑being, and encourages people to take ownership of their role.
The Role
As the Customer Care Coordinator, you will manage customer interactions and ensure a smooth, professional service from initial enquiry through to completion.
Key Responsibilities
- Customer communication: Act as the main point of contact, handling enquiries, updates and general customer interaction.
- Appointment management: Schedule and coordinate appointments, ensuring customer needs are met promptly.
- Issue resolution: Manage and resolve customer issues or complaints during or after project completion.
- Documentation & admin: Maintain accurate records of customer interactions, send variation orders, book works in, and generate invoices for chargeable services.
- Team collaboration: Work closely with the Managing Director and Contracts Manager to streamline processes and improve customer care functions.
Person Specification
The company is open to candidates from construction‑related administrative roles, including:
- Construction Administrator
- Project Coordinator
- Customer Care Coordinator (developer or contractor)
- Repairs / Maintenance Administrator
- Planner / Scheduler
Essential Skills & Experience
- Strong IT skills with confident use of Microsoft Office and internal systems
- Experience generating invoices or handling financial administration
- Ability to multitask and manage a busy workload
- Personable, positive and able to build rapport with customers and the internal team
- Keen to take ownership and “grab hold” of the role
- Experience in construction, housing, maintenance or a similar environment
Desirable
- Experience working for a developer or reactive maintenance contractor
- Understanding of construction processes or trades
- Previous customer care experience within the built environment