Repairs Coordinator / Customer Care Coordinator
Milton Keynes
£23,000 – £32,000
Full-time, Monday to Friday, 8:00 am – 4:30 pm
Hybrid working after training period: 3 days at home and 2 days in the office
What’s Offered
- Hybrid working once settled: 3 days at home and 2 days in the office
- Friendly, supportive team with long-standing staff
- Guidance from an experienced Contracts Manager
- Varied role with responsibility and autonomy
- Stable employer with ongoing development opportunities
Overview
A leading drylining contractor with long-standing staff and a supportive working culture is looking to appoint a Repairs Coordinator / Customer Care Coordinator. The role requires someone with residential experience in a similar customer care or repairs position, confident managing defects, remedial works and patching programmes across occupied properties. A strong personality and confident telephone manner are essential.
Key Responsibilities
- Manage customer care and repairs defects from initial instruction through to completion
- Schedule patchers and operatives across multiple sites and occupied properties
- Liaise with site managers, subcontractors, quantity surveyors and homeowners
- Coordinate appointments and maintain regular communication with residents
- Prepare quotations for remedial and chargeable works
- Process variation orders and monitor approval status
- Track labour, materials and commercial costs
- Maintain and update internal Excel trackers and reporting systems
- Produce weekly and monthly performance reports
- Monitor workloads and ensure resources are allocated effectively
- Order materials and coordinate collections
- Manage customer care documentation, photographs and site records
- Assist with resolving customer complaints professionally and promptly
- Support management with operational and commercial administration
Skills and Experience Required
- Residential customer care or repairs experience in a similar role
- Strong personality with confident telephone manner
- Confident using Excel, Outlook and Microsoft Office
- High attention to detail and strong organisational skills
- Comfortable dealing with site staff, contractors, residents and internal teams
Keywords: Repairs Coordinator, Customer Care Coordinator, Customer Service, Repairs, Defects, Residential, Drylining, Patching, Remedial Works, Milton Keynes, Construction, Housing, Scheduling, Excel, Outlook